Hi Tech Security Equipment Terms & Conditions - Warranty & Returns.

Our company guarantees all products bought from us with 12 month warranty against defects in quality. All goods despatched are checked for quality, including checks for appearance of the goods, the function of the hardware & software, the packaging, and inclusion of accessories and power adapters.

How long does it take to deliver?

Due to the number of orders we receive, our stock numbers are ever changing. Items in stock will be dispatched on receipt of payment. For items out of stock, please allow up to 3- 4 weeks for delivery of these items.

When does the 12 month warranty start from?

The warranty period begins from the receipt of the goods by the initial buyer.

Who pays for returning items?

The cost of posting a probable faulty item back to us would be borne by the customer. This cost may be refundable of a serious error has been made by our company. In these cases we will communicate with the customer to offer this.

In what situations are returns NOT offered to customers?

Our company does not accept returns of goods where the buyer has simply changed his/her mind or where the goods are not functionally faulty. We will also not return of goods for reasons of product colour differences unless the customer clearly indicated colour choices in their order comments. The customer is responsible for reading the item description and finding out if the item is compatible with their local standards.

How can customers get a refund for returned items?

Where the customer has communicated with us and faulty goods are returned using our returns process. A refund can be offered either to the customer or in the form of credit for orders. Customers can also request replacements of the products. If customer need to replace the faulty item with other items (eg. If replacements are require but the original item is no longer in stock) then the customer may be requested to use our online shop to check out a new order, which will be processed with transferred credit from the original order. The returns process for faulty goods is as follows.

1. Customers gives us the order number, product name/ item code and nature of the problem.

2. Our company replies authorise the return and providing a return slip, for enclosing with the returned goods.

3. Customer returns the goods by normal postage using the instructions in the return slip. Customer indicates on the return slip if a refund or replacement is required.

4. Our company receives the returned goods and informs the customer. At this point replacement/refund requests are clarifies if necessary.

5. Our company checks the goods & issues a refund/credit/replacement as required. Replacements are delivered with the postage cost covered by our company.